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Telehealth Operations

Your whole telehealth operation, in one live view.

Telovi tracks every order, prescription and shipment across the systems you already run, and flags the ones that stopped before your patient does, so nothing slips as your volume grows. *Varies by integration.

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  • Read-only
  • HIPAA-ready
  • PHI isolated per tenant
Isometric diagram of the Telovi layer beneath a store and its connected systems (EHR, pharmacy, shipping, support and CRM), with Flow Health, Integration monitor and Patient data & compliance monitors and an alert that order #4471 stopped at the pharmacy.

Right now

Everything you run lives in six tabs and one person's head.

When an order stops, nothing tells you. Someone has to click through every system to find it, one order at a time.

StoreClinicalPharmacyPaymentsSupportSpreadsheet
An order stopped moving 3 days ago.

It's in one of these six. Nobody knows which until someone checks them all.

Being reactive

The patient notices a delay before you do. Telovi tells you first.

Being reactive means you only catch a problem after it happens, usually after the patient does. A stopped order stays quiet until someone notices.

John Doe

Hi, it's been 3 days and my order still hasn't arrived. Where is it?

Day 3from your patient

Telovi

Order #4471: this pharmacy doesn't ship to the patient's address.

Day 0the moment it happens

And the more orders you run, the more slip by before anyone looks.

See what's really happening, order by order.

Not just stuck orders. You see where the flow broke, which connections stopped syncing, which provider records expired, and which patient data will block a shipment tomorrow. *Varies by integration.

Every stage of an order, joined  even when the data arrives days out of order.
Operational health across every module, ranked by severity.
What happened, when, and who did what long after everyone forgot.

Telovi is in active development. Some modules are not live yet.

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Connectors

Connects to the tools you already run.

These are a few of the systems Telovi connects to, the ones you'll recognize. New stores, pharmacies and EHRs are added all the time.

Shopify
WooCommerce
Beluga Health
MD Integrations
+ more

Read-only, no engineering. Coverage is confirmed per account during onboarding.

Same team, more volume

Grow the volume, not the team.

Telovi catches the stuck orders and broken syncs your team chases today. Handle more orders without hiring more people.

The same team. A lot more orders, without a single new hire.

Illustrative.

Run it yourself, or let our team run it.

Two ways to use Telovi. Same system, you choose who runs it.

Telovi, run by our team

Nothing sits stuck waiting for someone to notice.

  • We work your queue every day, so your team doesn't have to.
  • We push blocked orders with your providers and pharmacies until they clear.
  • A weekly report of what we caught and cleared.
  • Real telehealth ops specialists, not a generic support desk.

Telovi, run by your team

Your team keeps the work, but stops the digging.

  • The full system: alerts and the full story of every order.
  • One place, instead of six tabs and a spreadsheet.
  • New people get productive in days, not a month.
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Read-only · HIPAA-ready

We watch. We never touch.

Telovi only reads your systems. It never changes an order, a prescription, or a patient record, and it never makes a medical decision.

  • Your patient data sits in its own private database.

    A separate database per account, never shared.

  • Encrypted at every step, stored and in transit.

    Nobody can read it in between.

  • Every action is logged, with strict access and MFA.

    You can see who did what, and when.

Thirty minutes. We'll open the system.

No pitch. We open the real Telovi, show you the full path of an order, and where it catches a delay before your patient does.

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